Site Information

Shipping

Reduce, Reuse, Recycle

At Smither Family Kitchen, we recycle everything from cardboard to bubble wrap to reduce waste and save you money.

 

Shipping & Delivery

We can ship to virtually any address in the United States via UPS Ground (up to 5 days).  Processing times may vary from 1-3 days.

When you place an order, computers will estimate your shipping and delivery rates based on shipment dimensions, weight, and value.

 

Gift Services

If you would like to gifts ship to multiple addresses and include personal messages, select the "Checkout with Multiple Shipping Addresses" button in the Shopping Cart.  Create an account, then you may enter new shipping addresses.

We have flat-rate shipping on our gifts.

 

Returns Policy

In some cases, You may return new, unopened items within 30 days of delivery for a full refund. There may be instances where we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.